1. Introduction

Oyarce Group LLC (“Oyarce Group”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of our clients, users, and visitors. This Privacy Policy describes how we collect, use, store, share, and protect information obtained through our website https://oyarcegroup.com and the services we provide, including Digital Marketing, Software Development, Web Design, Mobile Application Development, Business Consulting, and related digital services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit to us, including:

  • Full name, email address, phone number, and company name when filling out contact forms or requesting quotes.
  • Billing and payment information when purchasing services or products through our Shop.
  • Account credentials (username and password) when registering for our platform or Intranet (CRM).
  • Project details, technical requirements, and communications you share with our team during service delivery.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address, browser type, operating system, and device information.
  • Pages visited, time spent on each page, and referring URLs.
  • Cookies and similar tracking technologies to improve your browsing experience.
  • Interaction data with our website elements and features.

2.3 Information from Third Parties

We may receive information about you from third-party platforms such as social media networks (Facebook, Instagram, YouTube) when you interact with our profiles or campaigns, or from business partners involved in the delivery of our services.

3. How We Use Your Information

Oyarce Group uses the collected information for the following purposes:

  • To provide, deliver, and improve our services, including Digital Marketing, Software Development, Web Design, and Mobile Application services.
  • To process transactions, send invoices, and manage billing related to purchased services or products.
  • To communicate with you regarding your projects, respond to inquiries, and provide 24/7 technical support.
  • To send service updates, promotional content, and newsletters, where you have given consent.
  • To analyze website usage and improve user experience across our digital properties.
  • To comply with legal obligations and protect our rights and interests.
  • To detect, prevent, and address fraud, security breaches, or technical issues.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including session management and security.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness on platforms such as Facebook and Instagram.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

5. Sharing of Your Information

Oyarce Group does not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in delivering our services (e.g., payment processors, cloud hosting providers, analytics platforms). These providers are contractually obligated to keep your information confidential and use it only as directed by us.
  • Business Partners: When delivering joint projects or services in collaboration with partner companies, only the data necessary for project delivery will be shared.
  • Legal Requirements: When required to disclose information by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections described in this policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

  • Client project data is retained for the duration of the contractual relationship plus a minimum of 5 years for accounting and legal compliance purposes.
  • Website analytics data is retained for up to 26 months.
  • Marketing communication preferences and subscription data are retained until you request removal.

Upon expiration of the retention period, we will securely delete or anonymize your personal data.

7. Data Security

Oyarce Group takes the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission via HTTPS/SSL protocols across our website and systems.
  • Access controls and authentication mechanisms to limit access to personal data to authorized personnel only.
  • Regular security assessments of our systems and infrastructure.
  • Employee training on data privacy and security best practices.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your information.

8. Your Rights

Depending on your location and applicable law (including the California Consumer Privacy Act – CCPA and other applicable U.S. and international privacy regulations), you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request that we correct inaccurate or incomplete information.
  • Right to Deletion: Request that we delete your personal data, subject to certain legal exceptions.
  • Right to Opt-Out: Opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 11 of this policy. We will respond to your request within 30 business days.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such data.

10. International Users

Oyarce Group LLC is based in the United States and operates across more than 10 countries throughout the Americas. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles on Facebook, Instagram, and YouTube. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content or practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Effective Date” at the top of this document and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Oyarce Group LLC

Social Media: facebook.com/oyarcegroupllc

Phone: +1 (619) 853 4990

Website: https://oyarcegroup.com

Business Hours: Support 24/7